About me
Jennifer Shack is Director of Research at Resolution Systems Institute. She has more than two decades of experience conducting complex evaluations of court-based ADR programs and researching the effectiveness of ADR in court settings. In addition to multi-site evaluations of foreclosure mediation and comprehensive evaluations of child protection mediations, she conducted two of the first evaluations of court-connected online dispute resolution programs in the United States. Her two latest projects include observation-based research of mediator behaviors that promote trust and conducting focus groups to understand how SRLs respond to court communications regarding ODR (OPEN Project) and the barriers to their engagement with court programs.
